ÍøÆغÚÁÏ
Customer Review
- Reviewed in the United Kingdom on 8 January 2021The PC was superfast but after 2-3 months the machine became problematic. I ignored one of these problems (casing vibration) as, getting things into perspective, this was a used machine (at a knock-down price) but with high specification so I ignored this small glitch. However, I could not ignore the other developing problem that pointed to an imminent hardware failure so I raised a ticket through ÍøÆغÚÁÏ. These problems were not apparent when I first received the machine and is therefore attributable to the natural law of physics (eventual degradation) and in no way reflects the company's quality control process (to reiterate - because these problems occurred after some weeks after receiving the machine).
Within a few hours Root Communications Ltd (RCL) contacted me and asked whether I wanted a refund or replacement (no quibbles-no questions). I could not get such a high spec machine at such a low price so I asked for a replacement. I sent the PC back on Monday and it was back with me by 10:00 the following Friday (today).
All through the return process I was communicating with the same customer service agent (I do not have permission to disclose the name) who maintained internal oversight and which meant I did not need to repeat the issue numerous times to different people. I was kept informed of the ongoing developments. Not only this but RCL undertook a belt and braces approach by not just fixing the apparent problem but changed another piece of hardware to militate the risk of the same thing happening again. My PC works even better and faster than the last one.
It is important to note the context of the return process which straddled the new year and the early days of lockdown 3.0 - and RCL coped admirably with no fuss (the whole process took less than five days during this less than stable time).
RCL has a customer service ethos that should be set as a standard and which other companies will do well to emulate and where potential consumers should consider doing business.
Thank you RCL
Michael
