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Customer Review
- Reviewed in the United Kingdom on 30 May 2019The bed arrived in 4-5 large boxes. The quality of pine is very good. Good thick, solid pieces. Obviously they are not trying to shave off on durability by using thinner pieces. It is knotty pine, not the more expensive stuff with no knots, but that was expected. Would give them 5 stars if parts weren't missing - the bed would be great value, provided you have time to build it. However its several weeks later and I am still not in a position to complete the build.
This is certainly not a doddle to assemble, but the instructions are pretty good considering it's fairly complex. It will take several hours. 2 people are ideally required when you need to attach the side railings to the assembled head and footer uprights, but I managed on my own just about.
Biggest problem was that there were 2 missing pieces of wood, so I had to abandon the build on the first day. I ordered the missing pieces on their website which was an easy process. However they took a week to arrive, not 'overnight courier' as they specify. I did order before a bank holiday, but it was still a good 4 working days before the missing parts arrived.
I then discovered than one of the important connector bolts was missing. There should be 8, but only 7 supplied. I ordered the missing part over a week ago and it's still not arrived.
The number of screws, bolts and other connectors you get (e.g. dowels) is rather random. In most cases they sent far too many. It's like someone has just grabbed a handful and said 'that'll do'.
In most cases pilot holes are already drilled for the screws, but in some cases the instructions say that no pilot hole is required because the screws are self-tapping. Taking this advise I used the screws without drilling a pilot hole and the wood split several times. Fortunately these were not in areas on the bed where I think the split wood will affect the overall strength much, but always drill pilot holes, even when it says not to!
So, I'm giving them 2 stars. It's now several weeks after the bed arrived and I am still not in a position to finish it!
Would have been 5 stars if there were no missing parts, and at least 4 stars if their after sales service actually delivered the missing parts as quickly as they promise.
