Find a Missing Package that Shows as Delivered
Follow these steps if tracking shows a package as delivered in Your Orders but you can't find it.
1 - Confirm shipping address in Your Orders
- Verify if your shipping address in Your Orders is correct. For more information on how to handle a wrong shipping address, go to Add and Manage Addresses.
2 - Look for a notice of delivery attempt
- Check the Message Centre.
- Look for a delivery confirmation in Your Orders.
- Check your mailbox or wherever else you receive mail.
- Look for a delivery photo.
3 - Check around the delivery location
- Check your delivery instructions in Your Addresses. The parcel could have been left where you requested.
4 - Ask your household members and neighbors
- Check if someone else accepted the delivery.
5 - Wait 48 hours for the parcel to be delivered
- Parcels may be scanned as delivered before arrival.
6 - You can check with the carrier
- The carrier may have more information about the location of the parcel. To track your parcel on the carrier website or contact them, go to Carrier Contact Information.
What to do next?
If you have not located the parcel after following the steps above, you can:
- If your order is shipped and sold by a third-party seller, contact the seller directly for assistance. Go to Contact a Third-Party Seller. Learn how to identify orders shipped and sold by a seller by visiting Ordering from a Third-Party Seller.
- If your order was shipped by ÍøÆغÚÁÏ, contact Customer Service within 30 days of expected delivery. We'll do everything we can to help.
