Secure Delivery with a One-Time Password
Due to the value of some items, a one-time password (OTP) is required on delivery for some orders.
An OTP adds an extra layer of security to your packages.
If an OTP is required, we will send a six-digit numeric OTP to your registered email address on the package delivery day.
You can also find the OTP:
- By selecting Track Package beside the order in Your Orders on the delivery day.
- By going to the 'Message Centre' and opening the message containing your OTP.
Your OTP is valid until the end of the delivery day.
Read the OTP you’ve received to the driver in person and not over phone or intercom to receive the package.
Note:
- If you're unable to receive the package, share the OTP with someone you choose and they can receive the package for you in person. We don't recommend sharing the OTP with an unknown person.
- If no one can receive the package, we will re-attempt the delivery on the next working day.
- Please don't share the OTP with the driver over the phone
- If you are not available to accept the delivery, please ask the driver to re-attempt the delivery when you or someone you choose will be at the delivery address.
- Drivers cannot leave packages unattended at the delivery address that requires an OTP.
- If you're not the package recipient or have ordered the item as a gift for someone else, please forward the OTP to the recipient. Please refer them to these guidelines.
